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Help/Questions I'm having problems running shockwave. If you are having problems either downloading, installing, or running the shockwave player, please go to http://www.shockwave.com for help. Some people who installed the most recent version of Shockwave in 2006 are having problems with Shockwave while using the online puzzles. If you are having problems, we suggest you try a different web browser if possible or contact Shockwave directly for help. We are working to resolve the issue as soon as possible. However, if you are able to resolve the problem please email us your "fix" at webmaster@puzzlehouse.com and we will share the answer. Also, make sure that you enable Active X downloads for IE browser users (under the internet options tab). All of the puzzle pieces are black. AOL USERS For older versions of AOL click on the icon that says My AOL. Now click on preferences, then click on the WWW icon the one with W on it and WWW under it. A box will come up that says internet options, click the tab that says Web Graphics near the top of box and the uncheck compress graphics. Click Apply at bottom of box, then click OK and close that out. Please note you will may to restart your computer for these changes to take effect. If you have AOL version 6.0, go to the menu bar and the click on settings to find the same thing. If you have AOL version 9.0 go to settings, click on internet options, click on browser, and then select the "never compress graphics" button. General Help Some non AOL users also experience this problem, usually their browser, either Microsoft Internet Explorer or Netscape is out of date. To fix this problem, try updating your browser to the most recent version. Can I save a puzzle and complete it later? Yes. The only requirement is that you use the same computer and browser once you saved the puzzle. Just click on the save button at the bottom of the puzzle. If you are having trouble locating a puzzle you saved you need to open up the same puzzle, same image/level of difficulty, using the same computer/browser (exactly as you did the first time you started the online puzzle), and then once the puzzle loads, click on the "load" button on the bottom of the jigsaw puzzle engine. The saved puzzle should then appear. How often do you change your online puzzle images? We are planning on adding new images every
few months. I think I'm missing a piece, is this possible? To make the online puzzles more realistic, there is sometimes a missing piece or two. Just kidding, we would never be that cruel. However, if you think you are missing a piece, it is most likely stuck behind the part of the puzzle that has already been completed. To solve this problem, simply move the completed puzzle around by left clicking on it and moving your mouse until you can see the piece behind the puzzle. Why do you offer these online puzzles for free? We have decided to offer these free online puzzles a way of saying thanks to our customers for their continuing support of The Puzzle House. All of the jigsaw puzzle pieces are already in the right position. There is no need to rotate them. My problem is not listed, what should I do? If you can't find an adequate solution to your problem or question simply fill out this feedback form below and we will be more than happy to help. Make sure to include your e-mail address so we can get back to you. You can also check our regular FAQ's for a possible answer?
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