Order Tracking Help
1.) Can I track my package if I didn't order
2.) Can I track my order before it has
3.) Can I track my order if it is delivered
outside of the USA?
4.) Why do I keep getting an error
5.) Is order tracking free?
Can I track my package
if I didn't order online?
Yes, you can track your order whether you
ordered online, by phone, by fax or mail.
Can I track my
order before it has been shipped?
No. You can not track your order
until it has actually been shipped. All orders are typically shipped
within 24-72 hours, and orders are not shipped on the weekend and major
Can I track my order if it is delivered outside of the
No. Unfortunately only orders
delivered to an address in the USA, excluding Alaska,
Hawaii and Puerto Rico, can be
tracked online. Tracking is currently not available for international
orders or order shipped to Alaska,
Hawaii and Puerto Rico.
I Keep getting an error
Possible problems include the following:
Your order may not yet have been shipped. We ship most
orders within 24-72 hours, but an order placed on Friday evening will not be
shipped until the following Monday, or the puzzle that you ordered may be temporarily
out of stock. However, if you are unable to
track your order online, it does not necessarily mean that it has not been
Make sure the last name of recipient is entered, and not your
name if your order is a gift. There should be a no suffix entered.
Make sure the zip code entered is the zip code of where
your order will be delivered. However, if the zip code you gave us
is incorrect according to the UPS zip code database, you will be unable to
track your order online.
Make sure you have the date of your order
correct. If you can't remember the date of your order, pick a date
that is a few days before you know you ordered.
Your order was addressed to a business or an organization
without a last name. If this is the case, make sure to enter the
full name of the business or organization exactly as you submitted it to
us. If you can't remember, just check your purchase confirmation
If you are still having problems, please e-mail us for the
quickest resolution of your problem with your question, and a copy of your
purchase confirmation e-mail if you
ordered online. Our phone operators are not equipped to handle
Is order tracking free?
Of Course. This is just another way we make
sure that customer service is top notch at The Puzzle House.