ContinentalUSA: $9.99 First Puzzle, .99 cents each additional
All orders over $149 in the Continental USA receive free shipping.
Alaska and Hawaii:
$16 first puzzle, $3 each additional puzzle
Please make sure to include all suite or apartment numbers in your
address if applicable to insure prompt delivery.
International Orders: Shipping Costs will automatically be calculated
for you when you order online with your credit card. If you wish to order by phone, fax or
mail, please call 1-603-924-1000, fax 1-603-924-1606, or E-mail
The Puzzle House for a quote. Include the size, name and number of puzzles you want to
order. This is required so we can find you the cheapest shipping cost available. All
international orders are shipped via UPS or the United States Post Office
(depending on location).
Due to new postal regulations, we can no longer ship orders
to Europe to P.O. Boxes (a physical address is required).
A special note for Canadian customers - additional
taxes and/or brokerage fees (usually about 10%-20% of the order but
sometimes greater) may be charged
by the courier (UPS) for orders over $25. Please let us know if you want further
A phone number is also now
required for all orders.
Please Note: All domestic orders in
the continental USA are shipped promptly via
UPS directly from our warehouse.
UPS does not ship to P.O. Boxes, and additional charges may apply for all
orders to shipped to P.O. Boxes via the USPS. We take pride
in the fact that our shipping costs are so low. This is because we only charge our
customers what it costs us to send you your jigsaw puzzles, whether in the USA, Canada or
any other country. There are no hidden markups or annoying handling fees
charged by The Puzzle
Discounted International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders. International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!
No. The Puzzle House is located in tax free New Hampshire so there is no sales tax.
However, international customers are responsible for any taxes, tariffs or duties
that their home country may charge directly, if applicable.
The Puzzle House is a retail jigsaw puzzle company located in
Jaffrey, New Hampshire that specializes in fine art jigsaw puzzles. Since 1974 the Puzzle House has produced a retail
jigsaw puzzle catalog. With over 30 years of experience in the jigsaw puzzle industry, The
Puzzle House provides only the highest quality products and service to its customers.
Yes, any information that you send to The Puzzle House will be kept 100% confidential
and will not be sold or given to anyone under any circumstance. Please take a look
at our Privacy and Security Policy
for more information.
Our return policy is simple. Within 14 days of receipt of your order, you may return an unopened puzzle if you received the wrong item.
We will credit your credit card for the cost of the return shipping and in exchange ship you the correct puzzle. We will only pay for
ground shipping on the return, and will not pay for any express shipping. To return a puzzle, you must
e-mail us and obtain a return
identification number. Returns without an identification number will
not be accepted. If you want to return a puzzle for
another reason note there may be a small restocking fee depending on the
circumstances (we will let you know in advance).
Packaging Your Return
Please fill out our return form which you received with your order and send it along with the items being returned to:
Via UPS or Fedex:
The Puzzle House
Attn: Returns Department
426 Nutting Road
Jaffrey, NH 03452
Via the USPS:
The Puzzle House
Attn: Returns Department
P.O. Box 616
Jaffrey, NH 03452
Please make sure to wrap the items being returned securely, and to include the original return form that came with your order, which
contains your address on the opposite side, completely filled out.
Please Note: We are not able to accept returns for porta puzzles,
jigsaw puzzle mats, or puzzle caddys due to their unique nature. We
apologize in advance for any inconvenience this may cause you.
your puzzle is missing a piece, please send us an e-mail
advising us of the situation and we will inform you of the process to
obtain the missing piece from the manufacturer (if
possible).This is necessary because eachpuzzle manufacturer has a different policy.
If we have a puzzle listed as temporarily out of stock, you can request
a free e-mail restocking notification to be sent to you as soon as the puzzle is available. Lots
of the puzzles we carry sell quickly, and are imported from other countries,
so it is often very difficult to keep them constantly in stock and to know
exactly when they will become available again. Therefore, if you
ever see a puzzle listed as out stock that you are interested in buying,
just send us an e-mail and we will be happy to let you know via e-mail as
soon as it is available. Go to our feedback/question
page to request a free notification, just make sure to let us know the particular
puzzle you are interested in.
Your credit card will be billed at the
time your order is placed. Any adjustments (such
as credits for discounts or free puzzles) will be made prior to your order
being shipped and will appear as a credit on your credit card statement.
When you order 5 puzzles, you will receive a free 500 piece
Battle Road Press puzzle of
your choice (not including shipping). If you order online, it will appear as if you are
being charged for the free 500 piece Battle Road Press
puzzle. However, when we actually bill your credit
card, you will only be billed for the first five puzzles. When you receive you credit card
statement, you will only be charged for the shipping for the sixth puzzle. If once you
receive your credit card statement, you believe that you have been erroneously
billed, please send us an e-mail describing the
situation, along with your order conformation number, the puzzles you ordered, and your
name, and we will immediately credit your account.
If for any reason you feel that your credit card has been overcharged,
please send us an e-mail describing the situation,
along with your order conformation number, the puzzles you ordered, and your name. We take
pride in the fact that our ordering procedures are so safe. However, mistakes do rarely
happen. If you have been over billed, your credit account will be immediately credited.
No. We no longer offer a printed catalog.
All of the puzzles we offer are listed on the Puzzle House website. You can
still order via snail mail by printing out our order
form and mailing it to us with a check or money order.
Most orders are shipped between 24-72 hours from the time
they are received, and take 4-10 business days to arrive depending on
where you live in the USA. International orders take 2-4 weeks on
average to arrive. If for any reason an order will take longer to
ship than normal, you will automatically be notified via e-mail.
All orders are shipped directly from our warehouse in
Jaffrey, New Hampshire. We do not "drop ship" any orders.
To shop online at The Puzzle House you need to have all cookies enabled.
Cookies are tiny text files stored on your computer when you visit certain web pages.
How to enable cookies:
(If you do not know your browser version, click on help and then click the
Microsoft Internet Explorer 5.0
• Select Tools -> Internet Options and click on the "Security" tab.
• The default selection, "Medium", supports cookies, but you can click on the "Custom
Level" button to check. Scroll down until you see the word "Cookies" and verify that the
radio button next to "Enable" is selected in both options.
Microsoft Internet Explorer 4.0
On a PC:
• Select View -> Internet Options and click on the "Advanced" tab.
• Scroll down until you see the word "Cookies" and verify that the circle next to
"Always accept cookies" is selected.
On a Macintosh:
• Select Edit -> Preferences.
• Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never
Ask" is selected.
Microsoft Internet Explorer 3.0
• Choose View -> Options and click on the "Advanced" tab.
• Make sure that "Warn before accepting a cookie" is unchecked.
Netscape Communicator 4.0
• Choose Edit -> Preferences and click on the "Advanced" option.
• Select the radio button next to "Accept all cookies" and click "OK".
Netscape Navigator 3.0
• Open "Network Preferences" under Options.
• Click on the "Protocols" tab and ensure that the box next to "Accepting A Cookie" is
All other browsers:
Please consult your documentation or online help files.
No. We do not offer pre-made frames for jigsaw puzzles. We
suggest that you avoid pre-made puzzle frames, as their quality is usually
very poor. That is why we do not sell them. The best thing to do, if you want
a frame to come out nicely, is to go to a local frame store and pick out a frame there, or
have your completed jigsaw puzzle custom framed. It is best to buy the frame at a local store, so
you can make sure the puzzle fits properly. We strongly suggest that you do not
buy them online, as in contrast to jigsaw puzzles, with frames the devil is
always in the details in order for it to come out right.
Once your order has shipped, the chart below shows how
many business days your order will take to arrive on average via UPS. All
orders in the continental USA (excluding PO Boxes and APO addresses) are
sent via UPS. All other orders are sent via the USPS. If you have any
specific concerns/questions, please send us an e-mail and we will be happy
Yes. Just place your order online, or via phone, fax or
mail, and we can ship via the United States Postal Service to all P.O. Box
and APO addresses. Please allow 1-3 extra days for delivery for all orders
sent via the USPS.
We no longer have any Optimago and
However, we do have a limited number of special
Wentworth wooden puzzles that were not produced in quantity and can only be
purchased through The Puzzle House. If you are interested just send us